Refund policy

Refund & Return Policy

Effective Date: May 23, 2026 | Shunyastra Technology Private Limited

At Vishwakraft, we take great pride in our 3D printed products and services. Please read this policy carefully before placing an order.

1. Custom / Personalized Products — No Refunds & No Returns

All custom orders — including personalized items, made-to-specification prints, and orders from customer-submitted design files — are NON-REFUNDABLE and NON-RETURNABLE once production has commenced. These products are made-to-order and cannot be restocked or resold.

Refunds/returns will NOT be provided for:

  • Change of mind after production has begun.
  • Minor variations in color, finish, or texture inherent to 3D printing.
  • Design errors in the customer-submitted file.
  • Incorrect dimensions or specifications provided by the customer.

Exceptions for Custom Orders

A full refund or reprint will be offered ONLY if:

  • The product received is significantly different from the agreed order confirmation.
  • The product is structurally defective or broken upon arrival due to a manufacturing fault.
  • A completely wrong product was shipped.

Claims must be raised within 48 hours of delivery with photographic evidence sent to: shunyastra.pvt.ltd@gmail.com | +91 91694 81316

2. Standard (Non-Custom) Products — 3-Day Refund & Return Window

For ready-made, standard products, we offer a 3-day refund and return window from the date of delivery.

To be eligible:

  • Request raised within 3 days of the delivery date.
  • Item is unused, undamaged, and in its original packaging.
  • Proof of purchase (order ID / invoice) is provided.
  • Clear photographs of the product are submitted with the request.

Not Eligible for Refund/Return

  • Request raised after 3 days of delivery.
  • Item used, damaged, modified, or missing original packaging.
  • Damage caused by improper use after delivery.
  • Products purchased during a sale or clearance event (unless defective).

3. Refund Process

  • You will be notified via email within 2 business days of the decision.
  • Refunds are processed to the original payment method within 5–7 business days after approval.
  • Return shipping costs are borne by the customer unless due to a manufacturing defect or our error.

4. Return Process

  1. Email us at shunyastra.pvt.ltd@gmail.com within the return window with your order ID, reason, and photos.
  2. Our team responds within 2 business days with return instructions.
  3. Ship the product to the address provided. Return shipping is customer's responsibility unless due to our error.
  4. Once received and inspected, refund or replacement is processed within 5–7 business days.

5. Order Cancellation

Standard orders may be cancelled before dispatch. Custom orders may be cancelled only before production begins. Contact us immediately at shunyastra.pvt.ltd@gmail.com | +91 91694 81316.

6. Exchanges

We do not currently offer direct exchanges. To exchange a product, please initiate a return (if eligible) and place a new order.

7. Contact Us

Email: shunyastra.pvt.ltd@gmail.com | Phone: +91 91694 81316