Privacy policy

Privacy Policy

Effective Date: May 23, 2026 | Shunyastra Technology Private Limited

At Vishwakraft, we are committed to protecting your personal information. This Privacy Policy complies with India's Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023 (DPDPA).

1. Information We Collect

1.1 Information You Provide

  • Name, email address, and phone number
  • Shipping and billing address
  • Payment information (processed securely — we do not store card details)
  • Design files or artwork submitted for custom orders
  • Order history and communication records

1.2 Information Collected Automatically

  • IP address and device/browser information
  • Browsing behavior via cookies and analytics tools
  • Pages visited, time spent, and referral sources

2. How We Use Your Information

  • Processing and fulfilling your orders
  • Sending order confirmations, shipping updates, and delivery notifications
  • Responding to customer service inquiries
  • Sending promotional communications (only with your consent)
  • Improving our website, products, and services
  • Complying with applicable legal obligations

3. Cookies and Tracking

We use cookies to enhance your experience:

  • Essential cookies: Required for the website to function.
  • Analytics cookies: Help us understand site usage (e.g., Google Analytics).
  • Marketing cookies: Used for relevant advertisements (e.g., Meta Pixel).

You may manage cookie preferences through your browser settings.

4. Sharing of Information

We do not sell your personal data. We may share it with:

  • Logistics partners (Delhivery, DTDC) for order fulfillment.
  • Payment processors for secure transaction handling.
  • Technology service providers (e.g., Shopify) supporting our platform.
  • Government or regulatory authorities if required by law.

5. Data Retention

We retain your personal data as long as necessary for the purposes outlined, or as required by law. Order records are typically retained for 7 years for accounting and legal compliance.

6. Your Rights (Under DPDPA)

  • Access the personal data we hold about you.
  • Correct inaccurate or incomplete personal data.
  • Request erasure of your data (subject to legal retention obligations).
  • Withdraw consent for marketing communications at any time.

To exercise these rights, contact: shunyastra.pvt.ltd@gmail.com | +91 91694 81316

7. Data Security

We implement appropriate technical and organizational measures to protect your data. However, no internet transmission is completely secure.

8. Children's Privacy

Our services are not directed at persons under 18. We do not knowingly collect personal data from minors.

9. Changes to This Policy

We may update this Privacy Policy periodically. The updated version will be posted on our website with the revised effective date.

10. Contact Us

Email: shunyastra.pvt.ltd@gmail.com | Phone: +91 91694 81316